Silver Chain Personal Alarms

April 14, 2016


Here at Tunstall Healthcare, we’re always on the lookout for innovative new connected care solutions and health monitoring ideas. Since Tunstall’s founding almost 60 years ago, we’ve been committed to constantly striving to offer the very latest and greatest in healthcare technology to our clients, and this means seeking out the most creative, leading-edge firms around the world.

When Silver Chain designed their alarm service, they had a firm idea in mind of what they were looking to achieve – simplicity.

One of these companies is Silver Chain, a not-for-profit organisation that focusses on delivering community health and care services the length and breadth of Australia. Silver Chain has been in operation for over a century, and their personal alarm service, backed by Tunstall, is among the very finest in their field. Tunstall has been in partnership with Silver Chain since the turn of the millennium, providing clients with their intuitive, easy-to-use alarm technology. It’s safe to say that the partnership has been a roaring success!

Therefore, we sat down and had a chat with Kiah Lee, Support Manager of Silver Chain, and William Grant, Senior Business Development Manager at Tunstall, to learn a little more about how this partnership works, the benefits of the alarms themselves, and what is planned for the future. Let’s take a look at what they had to say.

A simple, yet advanced system that anyone can use

Often, senior citizens are wary of technology. They may distrust it, or find it difficult to use. However, when Silver Chain designed their alarm service, they had a firm idea in mind of what they were looking to achieve – simplicity.

“At Tunstall, we provide an end-to-end solution, from installation to emergency response. Once the medical alarm is installed by a professional, all the client needs to do when in need is press a button. It’s easy to use for any age group, and the average age for all of our clients is 87 years. Because such people may not necessarily be tech-savvy, it’s made easy for them – help is always just a button press away,” says William.

Kiah emphasised William’s point by stating that, should a client have a fall and have to press the button, they’ll be so impressed at its simplicity that they never want to get rid of the device, ever – even if they were initially reluctant. That’s testament to the straightforward manner and intuitiveness of the Silver Chain alarm service.

Cutting-edge technology that belies its simplicity

Just because the alarm is easy to use does not mean that it isn’t jam-packed with some of most innovative technology available in the field of personal alarms:

“Another side of our range of technology that Silver Chain offers revolves around sensors – movement sensors, fall detectors, smoke sensors and suchlike. These don’t even require the press of a button,” William explains.

“For example, if a client were to have a seizure, they potentially won’t even know that they are having one and the body cannot be controlled. A fall detector will automatically know that the client is in trouble, and raise the alert on their behalf.”

A personal alarm that offers something different

With such a range of personal alarms out there on the market, it can be difficult to know where to start when it comes to choosing one. So, what sets Silver Chain’s offering out from the crowd? Kiah believes it is the fact that clients are guaranteed a response each and every time, which isn’t always the case with other personal alarm services.

“Really, it’s the Tunstall product that separates us from other devices. There are some alarms that will only go through to call centres, with no guarantee of an answer. That’s something that we wanted to avoid. With Tunstall, a response is guaranteed,” she says.

William also believes that a key difference of the Silver Chain service team is that they will always have the client’s wellbeing in mind:

“The primary focus of Silver Chain’s alarm service is the end user. The service is designed to offer reassurance and peace of mind for their clients,” he explains.

A long and fruitful partnership

Tunstall have been in partnership with Silver Chain for around 15 years, and Kiah highlights the valid point that such liaisons don’t last so long unless both parties are totally happy, as well as being mutually productive and beneficial.

William also believes that a key difference of the Silver Chain service team is that they always have the client’s wellbeing in mind.

“Even though we are two different organisations, our clients are also Tunstall’s clients. We both have the same goals in mind, which is to give peace-of-mind and provide help for clients in need when they press that pendant,” says Kiah.

A link to the future

So, what do Tunstall and Silver Chain have in mind for the future?

William explains that they are constantly having operational meetings with regards to their current alarm service, as well as looking towards expanding their services in times to come. As both firms see the partnership growing due to the great success on the alarm side of things, Tunstall are looking to boost Silver Chain’s growth with other corporate groups.

Kiah was similarly optimistic about the future:

“Over the past 10 years, we’ve really seen some huge growth. We’ve started to evolve as a business, expanding our services from nursing into home support services, home hospital and medical alarms.”

“A really big part of what we want to do in the future is consumer-directed care. This is a sizeable portion of Silver Chain’s bigger plans, and we want to make sure that we have enough resources to support the community as much as we can. I think that our alarm service is the perfect way to ease our path into this sector – watch this space!”

What do clients think of Silver Chain alarms?

We got in touch with Douglas-Bourne Jones, a veteran of the merchant navy and recipient of the Medal of the Order of Australia, who has been using the Silver Chain service since November 2015, to hear what he had to say about it.

“I don’t need to worry should I slip or fall out of the shower, or the wellbeing of my wife (who has dementia), as we both wear the pendants – their simplicity and efficiency is what sets them apart.”

“Silver Chain are always endeavouring to keep up with the requirements of clients. For example, if you’re liable to have a stroke, or were to fall, the alarm would immediately go off, automatically, so you can rest assured that should the worst happen and you are unable to press the button, help will soon be at hand.”

“I don’t need to worry should I slip or fall out of the shower, or the wellbeing of my wife (who has dementia), as we both wear the pendants – their simplicity and efficiency is what sets them apart.”

And what of the service itself?

“One of the things that I would say is that I have full confidence in Silver Chain. They are very approachable, and are always happy to listen to you when you come to them with suggestions. They’re innovative and always looking to keep up with modern technology.”

“I’ve been involved in the shipping industry for 71 years, so to me, this type of thing – emergencies and whatnot – is very, very important – just to be able to press a button and know that something is going to happen.”

At Tunstall, we’re sure that our partnership with Silver Chain will continue long into the future – it spells great news for each of our clients. Be sure to get in touch with our expert team if you’d like to know more about their personal alarms – we’d love to hear from you!

2 thoughts on “Silver Chain Personal Alarms

  1. We are having problems with getting an alarm system as our mobile service has poor coverage. Can your system be used with a landline?

    1. Hi Heather,

      Thank you for getting in touch. Although possible, we tend not to rely on landlines these days, as the new landline connections through the NBN won’t necessarily be operational in a power outage. However, there may be possible solutions to the coverage issue, depending on your situation.

      If you would like, I can pass on the email address you provided to our Customer Service team, who can then get in touch and discuss possible options with you? Alternatively, you can speak with the team directly on 1800 603 377.

      Hopefully we can find the right solution for you.


      Tunstall Marketing Team

Leave a Reply

Your email address will not be published. Required fields are marked *